Liberate the World From Traditional Communication Systems!
Bicom Systems was founded in 2004 and has grown to become a leading global company, employing people worldwide. Our teams manufacture, distribute, and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and above all – Telecommunication Service Providers.
Currently, our clients are using our virtualization solution, SERVERware, and our PBX telecommunications solution, PBXware on tens of thousands of unique instances. Millions of end-users are using our VoIP phone and application solutions, Meeting, gloCOM GO, and gloCOM, and consuming tens of millions of daily calls and meetings. We achieve all that by creating close relationships with our partners and our whole ecosystem.
While we focus on satisfying the client's needs, we care about employees' well-being including personal career and knowledge path, life-work integration, and stress management. Our employees can and are working from home, all over the world. Join us and become part of the Bicom team while we liberate the world from traditional communication systems!
Your day looks like this:
- You provide technical solutions, support and implementation to Bicom Systems customers;
- Researching and identifying solutions to software and hardware issues;
- Diagnosing and troubleshooting technical issues, including network configuration, setup of our products;
- Ensuring proper implementation in production environments;
- Performing remote installation on customer's hardware;
- Training clients on purchased/leased software, to enable efficient use of the software;
- Planning and executing various post-deployment projects, such as server reconfiguration and installation, cluster upgrades, various hardware and geographic software migrations and similar projects;
- Holding training sessions of existing programs/software and QA sessions;
- Conduct all other internal training of existing programs/software for new employees.
Requirements:
- Basic knowledge of Linux and IP networks;
- Strong interpersonal and communication skills;
- Proficiency in spoken and written English;
- Ability to conduct product training sessions with our clients;
- Must be able to multitask;
- Ability to provide step-by-step technical help, both written and verbal.
This is how you stand out:
- Basic experience/understanding in hardware and servers;
- Familiarity with VoIP (Voice over IP) technology;
- Bachelor's degree in IT;
- Certification in Linux, Cisco or similar technologies.
All new employees will be going through an extensive onboarding process, which will provide them with an opportunity to learn about our products in detail and prepare them for working with our customers.
Find out more about us on Facebook, Linkedin, and www.bicomsystems.com/careers. We look forward to hearing from you!