Liberate the World From Traditional Communication Systems!
Bicom Systems was founded in 2004 and has grown to become a leading global company, employing people worldwide. Our teams manufacture, distribute, and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and above all – Telecommunication Service Providers.
Currently, our clients are using our virtualization solution, SERVERware, and our PBX telecommunications solution, PBXware on tens of thousands of unique instances. Millions of end-users are using our VoIP phone and application solutions, Meeting, gloCOM GO, and gloCOM, and consuming tens of millions of daily calls and meetings. We achieve all that by creating close relationships with our partners and our whole ecosystem.
While we focus on satisfying the client's needs, we care about employees' well-being including personal career and knowledge path, life-work integration, and stress management. Our employees can and are working from home, all over the world. Join us and become part of the Bicom team while we liberate the world from traditional communication systems!
Your day looks like this:
- You provide technical support to Bicom Systems customers via e-mail and live chat;
- Refer to internal database or external resources to provide accurate tech solutions;
- Research and identify solutions to software and hardware issues;
- Diagnose and troubleshoot technical issues, including account setup and network configuration;
- Ensure proper implementation in production environments;
- Perform remote installation on customer's hardware;
- Document technical knowledge in the form of notes and manuals.
Requirements:
- Proficiency in spoken and written English;
- Knowledge of Linux OS and IP networks;
- Excellent problem-solving and communication skills;
- Ability to provide step-by-step technical help, both written and verbal.
This is how you stand out:
- Bachelor's degree in IT;
- Voice over IP;
- Certification in Linux, Cisco, or similar technologies.
All new employees will be going through an extensive onboarding process, which will provide them with an opportunity to learn about our products in detail and prepare them for working with our customers.
Find out more about us on Facebook, Linkedin, and www.bicomsystems.com/careers. We look forward to hearing from you!